Exchanges are accepted within 30 days from the original date of purchase. If you have received a damaged or defective item, we will exchange it for you hassle free. Just send us an email request to support@forward.gifts and we will handle the exchange process for you.

Refunds are not available because orders are processed immediately after payment and fulfillment begins right away. If you receive a damaged or defective item, please contact us and we will gladly arrange a replacement.