Applies to all orders placed through forward.gifts. Last updated 08/22/2026.
This Shipping Policy explains how shipping is charged, how quickly orders are dispatched, how long delivery takes to each destination, and what happens if a shipment is delayed, lost, or undeliverable.
Shipping services are charged separately from the products themselves. Shipping charges are clearly displayed at the checkout page of our website before you enter your payment details, so you always see the full cost of your order before confirming it.
All orders ship within 48 business hours of payment being received.
Business hours are counted from [9:00 AM to 5:00 PM, Monday to Friday, PST], excluding public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.
During promotional periods, product launches, and peak seasons, processing may take longer. We will notify you by email if your order is affected.
Shipping charges are calculated at checkout based on the destination, the weight and dimensions of your order, and the shipping service you select. The exact amount is shown to you before payment is taken.
Where more than one service is available for your destination, you may choose between them at checkout. Faster services carry a higher charge.
Shipping charges are non-refundable once an order has been dispatched, except where an item arrives damaged, defective, or incorrect. Please see our Return & Refund Policy.
We ship worldwide.
The estimates below are counted from the date your order is dispatched, not from the date the order is placed. Add up to 48 business hours of processing time to arrive at the total time from order to delivery.
| Destination | Estimated delivery time |
|---|---|
| USA — West Coast | 2–3 days |
| USA — East Coast | 4–7 days |
| Canada | 6–8 days |
| South America | 7–9 days |
| Europe and Asia | 3–8 days, or 14–21 days, depending on the shipping service selected |
| Australia and New Zealand | 5–8 days, or 14–21 days, depending on the shipping service selected |
These times are estimates provided by our carriers and are not guaranteed. Actual delivery depends on the carrier, customs clearance, weather, and local conditions at the destination. Remote or rural addresses may require additional time.
Once your order ships, we will email your tracking number to the email address you provided when placing your order.
Please allow up to [24–48] hours after receiving the notification for tracking information to become active on the carrier’s website. Until the carrier scans the parcel into its network, the tracking page may show no results.
If you have not received a tracking number within [3] business days of placing your order, check your spam or promotions folder first, then contact us at support@forward.gifts.
International shipments may be subject to customs duties, import taxes, and handling fees imposed by the destination country. These charges are not included in the price of your order or in the shipping charge, and they are the responsibility of the recipient.
Customs policies vary widely between countries. We recommend contacting your local customs office before ordering if you are unsure what charges may apply.
We cannot mark shipments as gifts or declare a value lower than the amount paid. Doing so is illegal in most jurisdictions.
If a parcel is refused at customs or abandoned because the recipient declines to pay the applicable charges, it will be treated as an undeliverable shipment under Section 8, and any costs incurred will be deducted from any amount otherwise due to you.
Please check your delivery address carefully before completing checkout. We ship to the address exactly as it is entered on your order.
If you notice an error, email support@forward.gifts immediately. We can only correct an address before the order has been dispatched.
[We do not ship to PO boxes, APO/FPO addresses, or freight forwarders.] — adjust or remove this line to match your carrier arrangements.
Orders containing several items may be dispatched in more than one parcel, arriving on different dates. You will receive a separate tracking number for each parcel. You will not be charged more than once for shipping.
Title and risk of loss pass to you when the parcel is handed to the carrier. Claims for parcels lost or damaged in transit are handled by us with the carrier on your behalf, as described in Section 8.
We may update this policy from time to time. The version in effect at the time your order is placed is the version that applies to that order.
If you have any questions about shipping, your order, or anything else, you are welcome to email us at any time.
forward.giftsLast updated: 08/22/2026